Responsibilities include scheduling appointments, maintaining a professional appearance, customer service, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, admitting and discharging patients, over the counter sales, mailings, computer operation, financial transactions, filing, and front office and reception area maintenance.

Technicians are responsible for all aspects of animal care, assisting the doctors, laboratory procedures, radiology, client communication, medical procedures, pharmacy, operation and maintenance of instruments and equipment, inventory, daily treatment of hospitalized patients, rehabilitation, assisting in the operating room and maintenance of the OSHA and Hazardous Materials programs.